Help Desk

The Office of the Ohio Public Defender has a dedicated staff ready to assist users with all issues involving OPD Online. This includes:

  • Login errors and password resets.
  • Application issues and/or questions.
  • Onboarding new users.
  • Bugs or issues with the application.
For all urgent matters, contact the OPD Online staff via telephone during normal business hours. For all other questions or issues, email the OPD Online Help Desk at Helpdesk@opd.ohio.gov. Sending an email to the OPD Online Help Desk will automatically create a ticket for tracking your issue, which allows the OPD Online team to solve your issue in a timely and effective manner. Only current OPD Online users are able to email the Help Desk.
 
OPD Online Help Desk
Hours of live support:
Monday through Friday, 8 a.m. to 5 p.m.
Main telephone number: 614-644-1599
 

OPD Online Account and Password (Non-State Employees)

 

OPD Online uses the State of Ohio's MyOhio.gov application for account management services. All password resets and security recover options can be set up within the MyOhio.gov portal.

Your State of Ohio account password will expire every two months and need to be reset through MyOhio.gov. Users will receive and email notification when their password is about to expire and OPD Online will notify the user when they try to sign in with an expired password. To change your password, click on the person icon in the top right of MyOhio and click "Change Password".

All users are required to set up a security option for password recovery within MyOhio. To set up password recovery options, click on the person icon on the top right and click "Update Security Options". This area will provide three options for password recovery. If a password is ever forgoten, click the "Forgot Password" option on the login page to go through the recovery options.

OPD Online staff is unable to reset passwords for State of Ohio accounts. For this reason, we ask that OPD Online users set up self recovery options within MyOhio. If login issues persist, contact the State of Ohio Customer Service Center at 614-644-6625.